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State Farm® Insurance Agent Sam Rumbles

4.6 out of 5 average rating (40 reviews)

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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

Cindy Johnson

November 21, 2023

5  out of  5 rating by Cindy Johnson
"This is the place to go for all of your insurance needs. From the time you enter the door you're greeted with a smile. A genuine smile, not a fake it's part of earning my paycheck smile, but a real genuine hey how are you doing smile. Tala greets you, that's if the puppe dogs Frankie and Vinnie don't beat her to it. Sometimes Jordan is there to greet you too. Sometimes the boss man Sam and his wife Abby greet you. No matter who it is two legged or four legged, you are greeted like you're a friend or family that they haven't seen in some Tim and they're excited to talk with you. Everyone asks how I'm doing and when they ask, they're sincere about it. Again, not just an earning a paycheck inquiry. I call there and joke with them while on the phone and we discuss our families and what's happening in each other's lives. I feel more alike family than a customer. That's so hard to find. Michelle began working with me for my Humana needs. And soon my husband and I will be talking with her about life insurance. Why? Because they take the time to answer any and all questions, quirky or not. They all make sure that you understand something and don't judge you because you may not understand the info the way they explained it. So whomever you're talking with will find a way to make sure you get it. I can't speak highly enough of all of the people that work at Sam Rumbles state farm. My husband and I recommend them to everyone. When I had my car accident, they were all the way to make sure I was ok and that I knew what steps to take. Best part is, they cared about me as an individual instead of a paycheck. If you haven't given them a call yet, what are you waiting for?!?! You're missing out on some wonderful amazing people. And the four legged greeters too of course ❤️😉☺️"

Kellie Taylor

September 28, 2023

5  out of  5 rating by Kellie Taylor
"Jordan is top notch! He actively looks for ways to help customers in a way that is caring and considerate. Thank you for your help, Jordan!"


August 28, 2023

5  out of  5 rating by JMarie
"I just wanted to say thank you. You beat all of insurances around. I have had State Farm for long time.I lived down State in Oakland County 35 years and in Hillman Michigan. You people are awesome 😎"

Ginnylee Kennard

June 20, 2023

5  out of  5 rating by Ginnylee Kennard
"Very friendly people that will work with to get exactly what you need for insurance. Could not ask for a better place."

Diana Thomen

May 5, 2023

5  out of  5 rating by Diana Thomen
"Friendly staff and Sam saved me $80 a month!"

Derek VanVlerah

February 28, 2023

5  out of  5 rating by Derek VanVlerah
"Great people, easy to work with!"

Evan LeVasseur

February 27, 2023

5  out of  5 rating by Evan LeVasseur
"Wonderful staff. Easy to work with. Always willing to answer any questions you have."

Zachary ADRIAN

February 24, 2023

5  out of  5 rating by Zachary ADRIAN
"Great place, easy to work with"

R. Patrick Fincher

February 23, 2023

1  out of  5 rating by R. Patrick Fincher
"Transfered my 5 life policies to Sam 5 years ago; never asked anything of him. 14 weeks ago I had a question on dividend calculations; followed up with receptionist after 12 weeks, then with Sam after 14 weeks. He blamed both State Farm and his receptionist for lack of his follow-up; when I told him his customer focus was weak, he became grossly defensive and told me my tone/insults we unacceptable. Never insulted him (just stated facts) and my tone was that of what you would expect after waiting 14 weeks for an answer to a simple question; how are dividends calculated. Been a State Farm customer for 42 years and have NEVER been treated so poorly; lack of responsiveness and when he did respond, he would not allow me to talk. VERY UNPROFESSIONAL!!!"

Joann Reinholz

January 17, 2023

5  out of  5 rating by Joann Reinholz
"I can not thank Sam and his team enough for the wonderful service I have received. They corrected an error by another agent and saved me over $100.00 a month. Thank you Sam, Abby and Jordan! You are the best!"

Bret Hauff

September 3, 2022

5  out of  5 rating by Bret Hauff
"Excellent service, friendly agents and a team that's willing to go the extra mile to ensure you're getting the best rates and smoothest claims process. The knowledgeable folks here explain insurance in plain language that is easy to understand."

Patricia Dean

April 6, 2022

5  out of  5 rating by Patricia Dean
"Great rates, great service. Thx for taking care of my mother Shirley Bendig."


March 9, 2022

1  out of  5 rating by Ecksit
"Kept getting spam emails from them, the latest being titled "Are we breaking up?" Who writes these? You folks running low on staff and getting kids to write these for you? Told them to stop sending me emails and a guy (Not going to include his name) responded "GLADLY!", like he was insulted I asked to stop getting these garbage emails. Not sure why I started getting these emails anyways, if I did give them any info it was by accident. Never used their services or inquired about them before. Just giving 1 star because this is the only interaction with them i've had. Who knows maybe they have great rates or something but they make their own company look pretty silly."

Music Man

March 9, 2022

5  out of  5 rating by Music Man
"I got insurance at half of what I was paying with another company. Jordan and David went above and beyond being helpful. Call them and get a quote maybe you can cut your insurance in half like I did. Highly recomended."

Lois Cohoon

February 20, 2022

5  out of  5 rating by Lois Cohoon
"They are very nice and helpful"

Nicole G

September 5, 2021

5  out of  5 rating by Nicole G
"Very very nice staff!"

Caleb Schlegel

August 25, 2021

5  out of  5 rating by Caleb Schlegel
"Only one on top of it."

Barton Cecil

August 14, 2021

5  out of  5 rating by Barton Cecil
"I've had state farm for about 3 years now and they are great. Sam is awesome to work with, very knowledgeable"

May Rifenbark

August 14, 2021

5  out of  5 rating by May Rifenbark
"They were very nice explain it very well I would recommend them to anyone they did a good job."

David Hall

July 20, 2021

4  out of  5 rating by David Hall
"Excellent service, downtown in great area."

Jared Kuck

June 6, 2021

5  out of  5 rating by Jared Kuck
"Number 1 Agency in Alpena, Great Staff, great Service!"

Ellie Siegert

June 4, 2021

5  out of  5 rating by Ellie Siegert
"Sam & all his staff are so inviting, knowledgeable and respectful! They answer all my questions about my policies, and very upfront with the cost and coverage! The office is so modern and clean, and I feel so comfortable when I leave! Highly recommend to anyone!"

Jared Plume

June 4, 2021

5  out of  5 rating by Jared Plume
"Sam and the team are fantastic to work with. They are knowledgeable and thorough when it comes to explaining policy details. I highly recommend this agency as they made me feel at ease during the policy decision-making process."

Tammy Treece

March 25, 2021

5  out of  5 rating by Tammy Treece
"Very good service. Highly recommend!"

Alexandra Przewozniak

January 5, 2021

5  out of  5 rating by Alexandra Przewozniak
"Amazing service and professional staff! I have all of my insurance needs through Sam Rumbles State Farm and couldn’t be more pleased with my experience as their customer!"